5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you determine if the protector organization is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it’s important to employ a method of verification and quality management to ensure that issues connected with the lack of doing these jobs do not start to happen.
In this guide we will discuss five (5) easy steps to improving your safety guard service and achieving everything you picture as your ideal keyholding.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb method to screen if the protector is a good match for your property is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a lot on what to expect from this guard and it provides you a chance to ask another guard if you think it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security company double lender?
• How thoroughly are your post requests explained?
Determine the response to each of these questions and be sure they fit with what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your website special training to get an understanding of what goes on preparing a guard to work at your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of very good security guard support. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their work isn’t significant and they start to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how does your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
If your guards are required to produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard business to track the log and time the action of these guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the safety guard provider provides a method of making sure each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to ensure they understand their jobs. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard business. If so, your audit is sure to turn up issues with your current security guard business.